Support » FAQ

Here is a list of the most common frequently asked questions about the pinger, the list and the site.

Pinger

1 - What is the pinger?
Our system uses a pinger that scans your hub for the latest statistics including usercount, hubname, total share, among other information. This information is then added to our website and a list is generated for DC++ clients.
2 - How often will the hubs be pinged?
We have many pingers that work throughout the day and night to ping all the hubs in the database. Most NMDC hubs will be pinged on average every four hours including hubs that have been marked offline by previous pinger cycles.
3 - Why is my hubs info appearing incorrectly?
Probably your NMDC hubsoft doesn't support the $HubINFO command or the pinger can't get in because the hub is down or having some connection problems. The registered hubowner can modify their hub information with the Control Panel in the hub properties from this site.
4 - Why does the hublist show my hub to be in a different country to my own?
The pinger will set the hubs country according to where the IP address of the PC where the hub runs, resolves too. The hub country is checked only the first time the hub is pinged. If you want to change this value go into the registered users Control Panel, and select your own country.
5 - How can I see when my hub was last pinged?
Go into hub property and check "Status" information.
6 - When I pinged my hub it was down, what can I do?
You can wait until the next pinger cycle, otherwise login to your registered user Control Panel and change it manually.

Public list

1 - What is our public list address?
The list is available in xml version from http://dchublist.com/hublist.xml.bz2 (for DC++ clients newer than 0.4033) and http://dchublist.com/hublist.config.bz2 for clients that do not have xml hublist support.
2 - How can I add my hub to the list?
Click here to add your hub to our list now. Put your hub address in the field and remember to include the port number. If you do not know your port then you must use port 411 as this is the default port for most hubs. E.g. yourhub.com:411 The hub will be shown in the client list on the next pinger cycle. Be patient it doesn't take long.
3 - How can I remove my hub?
You can remove your hub by choosing "Delete my Hub" from your "Panel" menu; an email will be sent to your registered email address with a confirmation link. Note this will expire in 2 hours.
4 - How can I change my hub address?
If you want to change the address of your hub in the list, you have to modify the "address field" in your hubsoft settings. The next ping of your hub will update the hublist record. Otherwise login to your registered user Control Panel and change it manually
5 - Why my hub is banned?
Your hub may be banned for abuse, fake users or for technical reasons, to unban your hub you must fill out the Support form or use Support Hub.
6 - How can I add your public hublist?
Please go to Use our list page
7 - When I try to download the list i get: "Download failed" Why?
Our list is stored on several servers and is available at any time. If we have any problems serving the list we will report them on our News Section on the Home Page, otherwise you may have some connection problems, check your router or your ISP and ensure the list is configured correctly in your client.
8 - What is multipinghub?
Allows you to ping all your hubs at one time; if you want you can select the hubs you want to be pinged. Go in "Multiping hub" under "Panel" menu.
9 - How can I set a password for the pinger?
You can set a Nick & Password for the pinger by editing your hub information; remeber to enable "Pinger password" choosing "Yes" value and to register the nick you choose and set the password in your hub, else the pinger will not be able to enter.

Site

1 - What is my hub ID?
You can vote for a hub only once with the same username and IP address. This helps ensure that everyone gets a chance to be the most rated hub.
2 - Why can't I vote the same hub twice?
Every hub record is assigned a unique number that identifies the hub. You can find this number in the properties of the hub or in your registered users panel. Use this number if you want to contact us.
3 - How can I delete an offensive comment on my hub?
You can remove it by going into the "Mange comments" page and tickoff the comments you want to delete.
4 - What is minimum and maximum number of characters for usernames?
Minimum number of characters you can use are 3 and maximum are 20
5 - Whats the maximum and minimum number of characters I can use while voting?
When voting you can use a maximum of 20 characters in your nick and 120 characters for your comment.
6 - I forgot my password. How do I log back into the site?
If you forgot your password, you can retrieve it here.
7 - How can I change my password or e-mail of my account?
You can do it by loging into your account and going into the "My profile" page; remember to supply the current password to confirm the changes. If you change the e-mail you must provide a valid one in order to send a verification code to apply the changes.
8 - What is OpenID?
OpenID eliminates the need for multiple usernames across different websites, simplifying your online experience. Register with an OpenID provider and add it to your account in the profile page. You will be able to access on DCHublist.com without your usual e-mail and password. For more information please visit http://www.openid.net/
9 - What OpenID providers are allowed?
You can suggest new provider by contacting our support. Allowed OpenID provider are Wordpress, Launchpad, myOpenID.com, VeriSign's PIP, claimID.com, myID.net, Technorati, AOL, Live Journal, myVidoop.com, Blogspot, Myspace, Orange, Flickr.
10 - How do I change my settings?
You can change the display of various things on the site (like language, notifications..) from "My profile" avaiable from "Panel" menu or from this page.
11 - The times are not correct!
It is possible the time displayed is from a timezone different from the one you are in.
12 - My language is not in the list!
This means that your language has not been translated yet. It is now possible to translate the site using the transifex.net translation system located here: http://www.transifex.net/projects/p/dchublist/resource/dchublistpot/
13 - What does Hubsoft error means?
It means that the pinger isn't able to ping the hub because pinger nick is banned, dropped or goes out without a valid reason.
14 - How can I search a user on Direct Connect?
Go to user search of our site and if you want you can specify some filter options.
15 - I have an ADC hub, what can I do?
You can add your ADC hub in DCHublist.com list and it will be added in the xml list http://dchublist.com/hublist.xml.bz2.
16 - How can I contact Support?
Do not contact us to change hub address or to delete the hub because we will ignore your request. You can do this operation from the registered users Panel or from the hubsoft. If you want to contact us go to support page or email us admin@dchublist.com or use Support Hub available at dchub://support.dchublist.com:411.

If your problem isn't listed here open a ticket or send us an email to admin@dchublist.com or use support hub: dchub://support.dchublist.com:411.